SHIPPING & RETURNS
SHIPPING POLICY
At Veloura Make, we are committed to ensuring your products are delivered safely, efficiently, and on time.
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Delivery times may vary depending on the customer’s location and the shipping method selected at checkout.
The estimated delivery time will be displayed before completing your purchase.
Shipping Costs
Shipping fees are calculated automatically at checkout based on the delivery address and selected shipping option.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.
Delivery Attempts
Carriers may attempt delivery up to 2 or 3 times. If unsuccessful, the package may be returned to the sender.
Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery details. If a delivery fails due to incorrect information, additional shipping fees may apply.
Delivery Delays
While we strive to meet all delivery timelines, delays may occur due to external factors such as weather conditions, strikes, or high demand.
Lost or Damaged Items
If your order arrives damaged or is not delivered, please contact our support team so we can resolve the issue promptly.
✨ At Veloura Make, your order is handled with care from dispatch to delivery.
RETURN & EXCHANGE POLICY
At Veloura Make, we want you to be completely satisfied with your purchase. If you are not, we offer a simple and transparent returns and exchanges process.
Return Request Period
You may request a return or exchange within 7 calendar days of receiving your order.
Conditions for Returns or Exchanges
To be eligible, the product must:
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Be unused
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Be in its original packaging
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Show no signs of damage or tampering
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Include all accessories (if applicable)
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns of:
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Opened or used personal care products
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Items with broken seals (when applicable)
Valid Reasons for Returns
We accept returns in the following cases:
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Defective product
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Damaged during shipping
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Incorrect item received
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Change of mind within the legal period
Return Process
To initiate a return:
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Contact our support team
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Provide your order number and reason
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Follow the return instructions provided
Refunds
Once the returned item is received and inspected:
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Refunds will be issued using the original payment method
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Processing time may vary depending on the payment provider
Shipping Costs
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If the issue is due to our error: we cover the shipping cost
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In case of change of mind: return shipping may be the customer’s responsibility
Faulty Products
If you receive a defective item, please contact us within 48 hours of delivery for prompt assistance.
✨ At Veloura Make, your satisfaction is our priority.